GEPCO Helpline Number 2026: Complete Contact List for Complaints & Support
Are you a GEPCO (Gujranwala Electric Power Company) consumer looking for the right number to call? Whether it’s a billing error, a load shedding query, an installment request, or a general support issue, having the correct GEPCO helpline number saves you from being transferred around or waiting on hold at the wrong office.
This page lists every official GEPCO contact number, from the main toll-free helpline down to individual sub-division offices, so you can reach the team responsible for your specific area. If you’d rather resolve things without a phone call, GEPCO’s CCMS (Customer Complaint Management System) portal also lets you file most complaints online.
Common Reasons People Call GEPCO
- Your monthly bill looks incorrect or higher than expected
- You need today’s load shedding schedule for your area
- You want to set up installments on an outstanding bill
- You’re reporting a meter fault, outage, or safety hazard
- You need help with a new connection application
If your issue is billing-related, it’s worth first comparing your current bill against your usual usage; our GEPCO bill calculator can help you check whether the amount is actually out of line before you file a complaint.
GEPCO Main Helpline Number
For anything urgent, GEPCO’s toll-free helpline is the fastest route:
118 : available 24 hours a day, 7 days a week.
If 118 is busy or unreachable, these backup numbers connect to the same complaint desk:
- +92-55-9200504
- +92-55-9200516
- +92-55-9200592
Tip from experience: complaints that include your reference number, the exact units or amount in question, and a comparison to your previous correct bill get processed noticeably faster than a vague “my bill is wrong” call. Have these details ready before you dial.
GEPCO Regional Complaint Office Numbers
For area-specific issues, these divisional offices can be contacted directly.
| Service Center | GEPCO Helpline No. | Office Address |
|---|---|---|
| GEPCO HQ | 055-9200505 | GEPCO HQ, 565-A, Model Town, GT Road, Gujranwala |
| Gujrat | 053-9260290 | GEPCO Complex, G.T Road, Gujrat |
| Sialkot | 052-9250693-94 | GEPCO Colony, Shahabpura Road, Sialkot |
| Narowal | 0542-412666 | 132 KV Grid Station Narowal |
| Hafizabad | 0547-523421 | 3PGQ+R7H, Gujranwala Rd, Chak Chatha, Hafizabad |
| Mandi Bahauddin | 0546-509822 | JF2M+M4F, Bypass, Pindi Bahauddin, Mandi Bahauddin |
GEPCO Sub Division Helpline Numbers
GEPCO’s coverage area is split into smaller sub-divisions, each with its own local office. Calling your specific sub-division, rather than the main HQ line, usually gets your complaint to the field team responsible for your actual feeder or transformer faster.
Sub-Division Group 1: Gujranwala & Hafizabad
| Sub-Division Name | Helpline Number |
|---|---|
| Model Town Sub Division GRW-1 | 055-9200545 |
| Garjakhi Gate Sub Division GRW-1 | 055-4218560 |
| Baghbanpura Sub Division GRW-1 | 055-4215104 |
| City Sub Division GRW-1 | 055-9200579 |
| Farooq Gunj Sub Division GRW-1 | 055-4215103 |
| Civil Line Sub Division GRW-2 | 055-9200543 |
| Sheranwala Bagh Sub Division GRW-2 | 055-9200806 |
| Wahdat Colony Sub Division GRW-2 | 055-4556566 |
| G.T. Road Sub Division GRW-2 | 055-4296006 |
| Chaman Shah Sub Division GRW-2 | 055-3201900 |
| Q.D. Singh Sub Division GRW-3 | 055-4710237 |
| Ladhewala Sub Division GRW-3 | 055-3292414 |
| Khiali Sub Division GRW-3 | 055-4277744 |
| Hafizabad Sub Division-1 HZD | 0547-523421 |
| Hafizabad Sub Division-II HZD | 0547-523422 |
| Daska Sub Division No-IV DSK | 052-6227877 |
| Jalalpur Bhattian Sub Division JPB | 0547-500135 |
| Pindi Bhattian Sub Division JPB | 0547-532417 |
| Sukheki Sub Division JPB | 0547-530135 |
Sub-Division Group 2: Gujrat, Sialkot & Daska
| Sub-Division Name | Helpline Number |
|---|---|
| Power House Sub Division GRT-1 | 053-3536489 |
| S.I.E Sub Division GRT-1 | 053-3531805 |
| Akram Shaheed Sub Division GRT-1 | 053-9260299 |
| Marghzar Sub Division GRT-1 | 053-9260230 |
| Aziz Bhatti Shaheed Sub Division GRT-1 | 053-3603488 |
| Fort Sub Division SKT-1 | 052-9250025 |
| Model Town Sub Division SKT-1 | 052-9250495 |
| Cantt Sub Division SKT Cantt | 052-9250498 |
| Dalowali Sub Division SKT Cantt | 052-4295340 |
| Rangpura Sub Division SKT Cantt | 052-9239030 |
| Daska Sub Division No-1 DSK | 052-6611420 |
| Daska Sub Division No-II DSK | 052-6611420 |
| Pasrur Sub Division No-1 PSR | 052-6441930 |
| Chobara Sub Division PSR | 052-6537075 |
Sub-Division Group 3: Narowal, Shakargarh & Zafarwal
| Sub-Division Name | Helpline Number |
|---|---|
| Narowal Sub Division No-1 NWL-NWL | 0542-412001 |
| Narowal Sub Division No-II NWL-NWL | 0542-618887 |
| Baddo Malhi Sub Division NWL-NWL | 0542-406092 |
| Qila Kalar Wala Sub Division NWL-NWL | 052-6632092 |
| Shakargarh Sub Division No-1 SKG-NWL | 0542-450462 |
| Shakargarh Sub Division No-II SKG-NWL | 0542-450514 |
| Shakargarh Sub Division No-III SKG-NWL | 0542-450042 |
| Zafarwal Sub Division No.1 ZWL-NWL | 0542-538334 |
| Zafarwal (Darman) Sub Division No-2 ZWL | 0542-538399 |
| Zafarwal Sub Division No.3 ZWL-NWL | 0542-538182 |
Other Ways to Reach GEPCO
Calling isn’t the only option. Depending on your issue, one of these may actually be faster:
- CCMS Online Portal: GEPCO’s official complaint management system for billing, meter, and supply issues. You can file a complaint and track its status without a phone call.
- Division office visit: for issues that need a physical inspection (a suspected meter fault, a damaged pole, an unsafe wire), a walk-in visit to your local sub-division office is often resolved faster than a phone complaint, since the field team is dispatched from that same office.
- NEPRA escalation: if GEPCO doesn’t resolve your complaint within a reasonable time, you can escalate it through NEPRA’s official regulator-level channel, the Asaan Approach app.
What to Have Ready Before You Call
A little preparation makes the call much shorter:
- Your 14-digit reference number or Customer ID
- The exact amount or unit count you’re disputing, if it’s a billing issue
- Your last correct bill for comparison
- A rough timeline, if it’s an outage or recurring fault (“started three days ago, happens every evening”)
Frequently Asked Questions
What is GEPCO’s toll-free complaint number? 118, available 24/7. If it’s busy, use +92-55-9200504, +92-55-9200516, or +92-55-9200592.
How do I find my local sub-division office? Check the sub-division tables above for your city or tehsil. Calling the sub-division directly, rather than the HQ number, usually reaches the field team responsible for your specific area faster.
Can I file a GEPCO complaint online instead of calling? Yes, the CCMS portal allows you to submit and track billing, meter, and supply complaints without visiting an office or calling in.
What if GEPCO doesn’t resolve my complaint? You can escalate unresolved complaints to NEPRA through its official Asaan Approach app.
Why Trust This List
These numbers are compiled from GEPCO’s official contact channels and cross-checked against divisional records. Phone numbers and office locations can occasionally change on GEPCO’s side; if you find one outdated, let us know through our contact page and we’ll update it.